Order Inquiry, Shipping, and Return Info

To reach us for support do e-mail us at info@butterflytrade.com or on live chat from monday to friday (9 am to 6 pm EST)

What are your shipping charges?

USA Shipping charges: $6.87 up to $79 order value, free shipping above $79 anywhere in the United States.

Canada shipping charges: $7.87 up to $49 order value, $11.87 up to 100$ order value, free shipping above 100$ to Canada.

International shipping charges:  $11.87 up to $69 order value, $15.87 up to $200 order value, free international shipping above 200$. 

Our shipping charges are actually very reasonable compared to most places. The more you order the more you save on shipping.

Please allow up to 21 business days for delivery. International orders may take 21-35 days. When high volume hits it may take a bit longer but no more than 4 - 5 weeks.

Where is my order number?

The Order Number is included in your confirmation email – which we send immediately after your order is processed on our website. 

How do I track my order?

Your order shipping confirmation will be e-mailed to you at the time we send your package.

Shipping Advisory: Please expect the USPS and UPS tracking status to update very soon for the shipped items. If you currently see 'Not Found' or 'Pre-Shipping' or 'Order Processed' in the status page, this means that we are now working ASAP to scan the item in the hub and it will be in transit within the next few days.

What is your returns policy?

We print our all over print products using dye-sublimation, a printing method that allows us to create ultra vibrant outputs on garments. Because of the process involved in doing such prints, the product may contain smudges or irregularities along the seams or under the armpit of the sleeves and for this reason we cannot accept returns. Each item is a unique made to order item that is produced only when a customer orders.

Our products are created on demand as the order comes in. For this reason it may take up to 21 business days for the delivery to happen. Usually sooner but we produce each unit fresh and unique so there is never a second hand product from us. For this reason we cannot accept returns. Please check the sizing chart to order your units correctly.

Our Mailing Address is 
Butterfly Trade
600 Palisades Ave
Union City, NJ 07087

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