Order Inquiry, Shipping, and Return Info

To reach us for support do e-mail us at info@butterflytrade.com and we will reply as soon as possible.

Members of our Butterfly Trade team (our "Butterfly Gurus") are available to satisfy your needs in the best way we know how. After all our whole business was founded on the principle of spreading happiness, smiles and kindness. You can always expect the best from us.

What are your shipping charges?

Shipping starts at $4.85 for small orders and $6.87 for heavier orders anywhere in the United States. Orders over $99 ship free.

International shipping starts at $12.85 for small orders and $17.87 for heavier orders.
For orders weighing 5LBs or more shipping is $28.96. 

Our shipping charges are actually very reasonable compared to most places. The more you order the more you save on shipping.

On specialty items such as Sweatpants, Yoga Pants please allow up to 14 business days for delivery. International orders may take 14-21 days. When high volume hits it may take a bit longer but no more than 3-4 weeks.

We are one of only a few producers of custom printed pants in the world because printing on pants is a not common practice and not many places can get it done right. All of the printing is done in the U.S.A.

For t-shirts and tank tops please do allow up to 14 business days (excluding weekends) for most domestic orders to get shipped out and 14-21 days for international orders. 

Where is my order number?

The Order Number is included in your confirmation email – which we send immediately after your order is processed on our website. 

How do I track my order?

Your order shipping confirmation will be e-mailed to you at the time we send your package.

Shipping Advisory: Please expect the USPS and UPS tracking status to update very soon for the shipped items. If you currently see 'Not Found' or 'Pre-Shipping' or 'Order Processed' in the status page, this means that we are now working ASAP to scan the item in the hub and it will be in transit within the next few days.

I received an incorrect unit and I am unhappy with my purchase.  What do I do next?

If you are not satisfied with your purchase for whatever reason within 30 days of purchase, please contact us at info@butterflytrade.com and we will correct the order or issue you a 100% refund. 

Did you know we created this business to spread the Butterfly Trade Effect? The Butterfly Trade Effect is when you give up a little of your time, energy or resources to make someone else smile. We hope that smile turns viral and makes other people smile and in turn more people begin to help others thus creating more smiles.  Check out our kindness project blog on our website.

Don't worry we are all about making people happy and we will make you happy too. Our hope is that you smile and make other people smile. In fact, we only produce clothing that has positive messages and inspiring.  You can expect positivity and inspiration from all of our Butterfly Gurus. 


Our Mailing Address is 
Butterfly Trade
600 Palisades Ave
Union City, NJ 07087

 
What are your size charts?


 

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